TERMS & CONDITIONS

Last Updated: September 3, 2026

Welcome to Pranjali Shop. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to be bound by these terms.

1. About Pranjali Shop

Pranjali Shop is an online store offering women’s fashion, ethnic wear, western wear, artificial jewellery, and related products.

Throughout these Terms & Conditions, the words “we”, “us”, “our”, and “Pranjali Shop” refer to Pranjali Shop. The words “you” and “your” refer to the customer or website visitor.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Copy, reproduce, or misuse our website content without permission.
Interfere with the security or operation of the website.

We reserve the right to restrict or terminate access to the website if these terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes, and other information displayed on our website are accurate.

However, slight variations may occur due to:

Screen and display settings.
Photography and lighting conditions.
Manufacturing or material variations.

Product availability may change without prior notice.

4. Prices

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.

The price applicable to an order will be the price displayed at the time the order is placed.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only after we confirm the order.

We reserve the right to cancel or refuse an order in situations including:

Product availability issues.
Incorrect pricing or product information.
Suspicious or fraudulent transactions.
Errors in the order.
Delivery restrictions.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to our Refund Policy.

6. Payments

Payments may be made through the payment methods available on our website.

You agree to provide accurate and valid payment information.

We do not knowingly store complete card, banking, or other sensitive payment credentials on our servers when payments are processed through third-party payment providers.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the website.

Delivery timelines may vary depending on:

Delivery location.
Courier availability.
Weather conditions.
Public holidays.
Unforeseen circumstances.

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside our direct control.

Please refer to our Shipping & Delivery Policy for more information.

8. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Customers must follow the applicable return procedure and eligibility requirements.

Certain products may not be eligible for return or exchange due to hygiene, product type, sale conditions, or other restrictions.

Please check our Return & Refund Policy before placing an order.

9. Refunds

Approved refunds will be processed according to our Refund Policy.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider.

10. Promotional Offers

From time to time, Pranjali Shop may offer discounts, promotional codes, or special offers.

Promotional offers may:

Have specific validity periods.
Be subject to minimum purchase requirements.
Apply only to selected products.
Not be combined with other offers.

We reserve the right to modify or withdraw promotional offers without prior notice.

11. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand names
Product photographs
Images
Text
Graphics
Website design
Product descriptions

is owned by or licensed to Pranjali Shop and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

12. User Reviews & Content

If you submit reviews, photographs, comments, or other content to our website, you agree that the content:

Is truthful and not misleading.
Does not violate any law or third-party rights.
Does not contain offensive, abusive, or inappropriate material.

We reserve the right to remove content that violates these requirements.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, and other service providers.

Your use of such services may also be subject to their respective terms and policies.

We are not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Pranjali Shop shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely error-free.

We may temporarily suspend the website for maintenance, updates, security reasons, or other operational requirements.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these terms or your use of the website shall be subject to the applicable jurisdiction of the courts having authority over the business.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Pranjali Shop
Email: hello@pranjalishop.com
Phone: +91 XXXXX XXXXX