SHIPPING & DELIVERY POLICY

Last Updated: September 3, 2026

At Pranjali Shop, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

1. Shipping Availability

We currently offer delivery across India.

Delivery availability may depend on the serviceability of the customer’s PIN code and the availability of our courier partners.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festive periods, new launches, or promotional events, processing may take slightly longer than usual.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

These are estimated timelines and not guaranteed delivery dates.

Delivery may take longer due to circumstances beyond our reasonable control, including weather conditions, transportation disruptions, courier delays, public holidays, natural events, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

From time to time, Pranjali Shop may offer:

• Free shipping promotions.
• Minimum-order free shipping.
• Special shipping offers.

Any applicable shipping offer will be clearly mentioned on the website.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided by us or our courier partner to check the status of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/flat number
• Building/society name
• Street/locality
• City
• State
• PIN code
• Contact number

Pranjali Shop will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses to accept the package, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment of a returned order.

8. Delayed Deliveries

While we work with reliable delivery partners, delivery delays can occasionally occur.

Pranjali Shop is not responsible for delays caused by events outside our reasonable control, including:

• Severe weather.
• Natural disasters.
• Transportation disruptions.
• Strikes or other operational disruptions.
• Government restrictions.
• Public holidays.
• Courier-related delays.
• Incorrect address or contact information.

If your order appears significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible.

Where appropriate, customers may be requested to provide photographs or other information to help us investigate the issue.

10. Partial or Missing Items

If an order arrives with missing or incorrect items, please contact us promptly with your order details.

We may request photographs, an unboxing video, or other information required to investigate and resolve the issue.

11. Delivery to Remote Areas

Orders being delivered to remote locations, difficult-to-access areas, or locations with limited courier service may require additional delivery time.

If a particular PIN code is not serviceable, we may contact the customer to request an alternative delivery address or cancel the order where delivery is not possible.

12. Changes to Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may not be possible once an order has been packed or dispatched.

13. Cash on Delivery

[Choose one before publishing]

If COD is offered:
Cash on Delivery may be available for selected PIN codes and orders. COD availability, order limits, and applicable charges will be displayed during checkout.

If COD is NOT offered:
Pranjali Shop currently accepts prepaid orders only. Cash on Delivery is not available at this time.

14. International Shipping

Pranjali Shop currently ships within India only.

International shipping may be introduced in the future and will be subject to separate terms, shipping charges, customs requirements, and applicable laws.

15. Contact Us

For questions regarding shipping or delivery, please contact us:

Pranjali Shop
Email: hello@pranjalishop.com
Phone: +91 XXXXX XXXXX

We will be happy to assist you with your order.