RETURNS & REFUNDS POLICY

Last Updated: September 3, 2026

At Pranjali Shop, we want you to be happy with your purchase. If you receive a product that is eligible for return, you may request a return in accordance with the policy below.

1. Return Eligibility

A return request may be accepted when:

• The product received is damaged or defective.
• The wrong product, colour, size, or item was delivered.
• The product received does not match the order placed.
• The product meets the applicable return conditions specified on the product page.

To be eligible for a return, the product must generally be:

• Unused and unworn.
• In its original condition.
• Returned with its original packaging, tags, labels, and accessories, where applicable.
• Free from stains, damage, alterations, perfume, or other signs of use.

Products that do not meet these conditions may be rejected.

2. Return Request Period

Customers must contact us within [7 days] of receiving the order to request a return.

Return requests submitted after the applicable return period may not be accepted.

Important: The client should replace [7 days] with the actual return window before publishing the website.

3. Non-Returnable Products

For hygiene and product-specific reasons, certain products may not be eligible for return or exchange.

These may include:

• Artificial jewellery, earrings, and other hygiene-sensitive products.
• Products marked “Non-Returnable” on the product page.
• Items that have been worn, washed, altered, damaged, or used.
• Products without original tags or packaging.
• Clearance or final-sale products, where specifically stated.

The return eligibility displayed on the individual product page will apply where applicable.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue, you may be asked to provide:

• Order number.
• Photographs of the product.
• Photographs of the packaging.
• A brief description of the issue.

Our team will review the request and determine the appropriate resolution.

5. How to Request a Return

To initiate a return:

Step 1: Contact us using the details provided on our Contact Us page.

Step 2: Provide your order number and details of the product you wish to return.

Step 3: Provide photographs or other information requested by our team.

Step 4: Wait for return approval and further instructions.

Please do not send products back without receiving return instructions from us.

6. Return Shipping

For products that are damaged, defective, or incorrectly delivered, Pranjali Shop may arrange or provide instructions regarding return shipping, subject to verification.

For other eligible returns, return shipping charges may apply depending on the reason for the return and the applicable return terms.

The final return-shipping responsibility will be communicated when the return request is approved.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the applicable amount will be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

8. Refund Amount

Depending on the circumstances, the refund may include the eligible product amount.

Shipping charges, convenience fees, or other non-refundable charges, where applicable, may not be refunded.

Any applicable deductions will be communicated to the customer before processing the refund.

9. Exchanges

Exchanges may be available only for selected products and subject to stock availability.

If the requested replacement is unavailable, we may offer an alternative resolution such as a refund, where applicable.

10. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Refund for Cancelled Orders

If an eligible order is cancelled and payment has already been received, the applicable refund will be processed according to our refund procedure.

The time taken for the amount to reach the customer’s account may vary depending on the payment provider or bank.

12. Return Inspection

All returned products are subject to inspection.

We reserve the right to reject a return if the product:

• Has been used or worn.
• Has been damaged after delivery.
• Is missing tags, packaging, or accessories.
• Shows signs of washing, alteration, stains, perfume, or other use.
• Does not meet the conditions of this policy.

13. Failed or Undelivered Orders

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges may apply before the order can be resent.

Refund eligibility in such cases will depend on the circumstances of the order.

14. Contact Us

For return or refund assistance, please contact:

Pranjali Shop
Email: hello@pranjalishop.com
Phone: +91 XXXXX XXXXX

Please include your order number in your communication so that we can assist you more quickly.