Refund & Return Policy
At Pranjali, all products are made-to-order. Because of this, we do not accept returns or exchanges unless the product is defective or incorrect.
Eligible for Replacement/Refund:
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Wrong product delivered
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Damaged product
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Printing defects
To request a replacement, please contact us within 48 hours of delivery with:
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Order ID
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Clear photos of the product
If approved, we will offer:
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Replacement (preferred)
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Refund (in case replacement is not possible)
Non-Eligible Cases:
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Wrong size selected by customer
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Minor color variations (due to screen differences)
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Change of mind
Refunds (if applicable) will be processed within 5–7 business days.